Company Profile: HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today.Designation : Technical Support
Experience: Fresher - 2013 Passout
Qualification: BE,B.Tech,BCA,B.Sc
Location: Noida
Walk-in Location: Delhi
Job Details:
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE
Should have good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCLs value and its methodology
Technical Skills / Experience/Certification requirements :
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
Ability to learn new information quickly and the willingness to do so at all times
Ability to work flexible hours from time to time to cover for other staff
Should have understanding of IT Environment and ready to learn new processes and technologies
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
Knowledge of basic Networking and other technologies
Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Good to have basic understanding of Client Server Architecture, OS
CCNA/MCP/MSCAPreferred
Education requirements :
B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
60% throughout in academics
No current backlogs
2013 Pass Out only
Conditions :
Willing to sign Service agreement (As applicable)
Willing to relocate, if required
Willing to work in 247 environment
CTC of 1.8 L
Good documentation skills
Good working knowledge of MS OFFICE
Should have good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCLs value and its methodology
Technical Skills / Experience/Certification requirements :
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
Ability to learn new information quickly and the willingness to do so at all times
Ability to work flexible hours from time to time to cover for other staff
Should have understanding of IT Environment and ready to learn new processes and technologies
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
Knowledge of basic Networking and other technologies
Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Good to have basic understanding of Client Server Architecture, OS
CCNA/MCP/MSCAPreferred
Education requirements :
B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
60% throughout in academics
No current backlogs
2013 Pass Out only
Conditions :
Willing to sign Service agreement (As applicable)
Willing to relocate, if required
Willing to work in 247 environment
CTC of 1.8 L
Apply Mode: Walkin
Walkin Date: 25th July 2013
Walk In Venue:
Maharaja Agrasen Institute of Technology,
Sector - 22, Rohini, Delhi
Contact: Human Resource