Company Name: IBM
Company Profile:IBM Sales and Distribution develops, integrates, sells and distributes IBM’s unparalleled array of products and services. IBM offers its products through its global organizations. Consistent with IBM’s focus on business value, the company’s global team of account representatives combines a deep understanding of each client’s organizational and industry-specific needs with comprehensive knowledge of the products, technologies and services offered by IBM and its network of business partners.
Company Website: www.ibm.com
Designation: Remote Infrastructure Support
Experience: 2012 / 2011 Passouts
Qualification: Any Degree
Location: Bangalore/Hyderabad
Salary: As Per Industry.
Job Details:
Candidates need to have a minimum of 60% in X, XII, UG and PG (if applicable)
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis
Perform problem cause analysis
Resolve routine customer problem
Remote Infrastructure support delivery
Ability to meet a set of defined account agent productivity measurements
Mandatory Skills :
Proficient in network connectivity troubleshooting, TCP / IP, Dial-up, Token Ring, Ethernet, LAN / WAN
Understanding of operating systems, Windows 2000 / NT / XP configuration options and troubleshooting
Browser Support - Internet Explorer
Excellent customer service orientation
Strong computer skills required
Neutral Accent
Excellent oral and written communication skills
Desired Skills :
Questioning skills / probing skills, as relevant to the issue and level of the caller
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Ability to identify basic hardware parts and aware of basic hardware concepts
Awareness of basic networking concepts and technologies
Skilled in commercially standard software applications and major desktop operating systems
Apply Mode: Walk In
For Registration :
Click Here ( For Hyderabad Location )
Click Here ( For Bangalore Location )
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Company Profile:IBM Sales and Distribution develops, integrates, sells and distributes IBM’s unparalleled array of products and services. IBM offers its products through its global organizations. Consistent with IBM’s focus on business value, the company’s global team of account representatives combines a deep understanding of each client’s organizational and industry-specific needs with comprehensive knowledge of the products, technologies and services offered by IBM and its network of business partners.Designation: Remote Infrastructure Support
Qualification: Any Degree
Location: Bangalore/Hyderabad
Salary: As Per Industry.
Job Details:
Candidates need to have a minimum of 60% in X, XII, UG and PG (if applicable)
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP
The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis
Perform problem cause analysis
Resolve routine customer problem
Remote Infrastructure support delivery
Ability to meet a set of defined account agent productivity measurements
Mandatory Skills :
Proficient in network connectivity troubleshooting, TCP / IP, Dial-up, Token Ring, Ethernet, LAN / WAN
Understanding of operating systems, Windows 2000 / NT / XP configuration options and troubleshooting
Browser Support - Internet Explorer
Excellent customer service orientation
Strong computer skills required
Neutral Accent
Excellent oral and written communication skills
Desired Skills :
Questioning skills / probing skills, as relevant to the issue and level of the caller
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Ability to identify basic hardware parts and aware of basic hardware concepts
Awareness of basic networking concepts and technologies
Skilled in commercially standard software applications and major desktop operating systems
Apply Mode: Walk In
For Registration :
Click Here ( For Hyderabad Location )
Click Here ( For Bangalore Location )
Submit your 100% resume to 1000 companies in a single shot Click Here