Company Profile:IBM Sales and Distribution develops, integrates, sells and distributes IBM’s unparalleled array of products and services. IBM offers its products through its global organizations. Consistent with IBM’s focus on business value, the company’s global team of account representatives combines a deep understanding of each client’s organizational and industry-specific needs with comprehensive knowledge of the products, technologies and services offered by IBM and its network of business partners.Experience: Freshers / Experienced
Qualification: Any Graduate
Location: Hyderabad
Salary: As Per Industry.
Job Details:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
has technical experience and skills in the areas of problem determination, creativity and analysis. Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support - Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent
Apply Mode: Walk IN
Walk-in Date & Time: 26, 27, 28, 29 & 30 March 2013 b/w 10 AM - 4 PM
VENUE :
IBM India Pvt. Ltd,
Wing A Building No 3,
Raheja Mind Space, Hitech City,
Apiic Software layout,
Madhapur, Hyderabad - 500081
Contact person: Deepak / Chethan Ramesh
Raheja Mind Space, Hitech City,
Apiic Software layout,
Madhapur, Hyderabad - 500081
Contact person: Deepak / Chethan Ramesh