Company Name: ZS Associates
Company Profile: ZS Associates is one of the world's largest business services firms specializing in transforming sales and marketing from an art to a science. We help clients gain market share at lower cost. We do so by creating data-driven strategies that they can implement rapidly and by taking on sales and marketing operations to make them more competitive.
Company Website : www.zsassociates.comExperience: 1-2 Years
Qualification: Graduates
Location: Pune
Salary: As Per Industry
Job Details:
• Trouble shooting related problems over phone and remotely
• Complete some administrative tasks, such as tracking help desk call process, assisting with organizational efforts and asset management
• Working in shifts.
• IT team projects as assigned.
Qualifications: • Strong oral and written communication skills
• Professional appearance and demeanor, with ability to exercise good judgment and discretion
• Engineer with good academic background along with MCP/MCSA or A+certifications.
• A+ certification or Microsoft Certified Systems Administrator
• Prior work experience as a Helpdesk Associate preferred.
• Ability to work methodically and analytically in a quantitative problem-solving
• Strong customer service skills.
• 1-2 years of relevant experience in customer support.