Company Name: DELL
Company Profile: Incorporated as Dell Computer India Private Ltd. in Bangalore in 1996, Dell has been among the fastest growing technology companies in India and continues to be among the top three today.Customers throughout India in large enterprises, small and medium businesses, at home and in government organizations choose Dell to be their trusted technology solutions partner.For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams.
Qualification: B.Tech/MCA
Location: Bangalore
Salary: As Per Industry
Job Details:
- To resolve Netcool Change requests/incidents.- To obtain new requirement from Client users with respect to Application requests types.
- To deliver the committed Change request in appropriate time with all quality and technical expectations met.
- To ensure that service requests/incidents which have been directed to email and the support chat channel are checked, logged and confirmed in accordance with the internal procedures to agreed service levels
- To ensure that critical Netcool notifications are fixed/escalated to appropriate groups.
- To develop a thorough knowledge and understanding of Netcool applications.
- Follow the incident, change and problem management processes, as defined and agreed by client and provide feedback, where applicable, of shortcomings and suggested improvements to the processes
- To proactively identify and implement improvements to existing processes, leveraging upon available tool sets to reduce manual intervention, in order to manage incidents more effectively and ultimately improve the level of service and support provided